Claims

Undertaking all aspects of life, critical illness and disability claims management, this service was created to meet the needs of an evolving market. We have also recently launched a tele-claims service, which is staffed by trained nurses who speak to claimants and help assess their condition and promote a return to work. Initial results show a significant proportion of claimants rapidly return to work following their discussion with the nurse.

We assess new and ongoing claims using the latest assessment and rehabilitation techniques. Our focus on both pro-active rehabilitation and early intervention is particularly successful and has led to a significant reduction in claims for our clients. In addition, we have also had great success at returning, to either full or part-time employment, individuals who have previously been assumed to be long-term claims. Our experts have achieved this by developing a comprehensive rehabilitation programme addressing both the physical and psychological aspects of claims management.

Assessing claims in today's market not only demands commitment and experience but also an increasing level of resources. This places additional pressure on people and departments that are already operating beyond their capacity.

Medicals Direct Claims and Rehabilitation Services can absorb additional workloads, allowing your claims department to function more efficiently. This can be achieved, safe in the knowledge that your outsourced claims will receive the same attention to detail that you would expect from your own in-house specialists.

Services

• Claims assessment service
• On-line management information
• Pre-admittance service
• Full range of rehabilitation services including Cognitive Behavioural Therapy, physiotherapy, osteopathy and pain management
• Auditing service
• Training service
• Total claims service

Benefits

• A fast reliable service
• A team of professional claims experts
• Efficient and cost effective
• High quality reporting
• Ability to track progress online
• Advanced claims system
• Quality service